Please read our FAQ below to help answer your questions. If that doesn't help, please send an email to firstname.lastname@example.org. We're eager to help!
We've added a few new features, but the basics remain the same:
The great prizes haven't changed though! Wait, yes they have! They're even better!
PRIZES??!!! How can I win prizes?
Prize drawings are held throughout the month, including special weekly drawings. In order to be eligible, you just have to log one trip by bike for that week. Once again for 2013: We will be giving away a NEW BICYCLE from LINUS Bikes -- EVERY WEEK! Individual and team prizes will be awarded at the end of the month for outstanding performance.
Do I have to be a member of PSU Bike Hub or the Bicycle Transportation Alliance to participate?
Nope- anyone can join the Bike to PSU Challenge. But so you know...
The Bicycle Transportation Alliance is working for you every single day of the year, advocating for safer streets and bike-friendly cities throughout Oregon, educating cyclists of all ages and abilities, and coordinating great programs.
The PSU Bike Hub is your on-campus resource for all your biking needs. Learn to fix your own bike, find sweet deals on parts and accessories, and meet other bike commuters. Please consider joining both of these fabulous organizations!
How do I join a team?
To join a team, you must be invited by a team captain. Once you receive an invite from a captain, simply follow the directions in that email to complete the registration process and start logging trips. You can also contact a team captain from the "riders" page and ask to join their team.
Can I join the contest if I live on campus?
Yes! Even if you live on campus, you can use your bicycle as a primary transportation means. Resident riders should pick one destination they bike to most frequently (such as a workplace) and log all their trips by bike to that location.
It's mid-May and the commute challenge is already in full swing; can I still participate?
Yes! Register anytime during the month and start logging your trips. Remember, there are prizes being awarded every week!
Can I ride on more than one team at once?
No. riders can only register for one team (or as a solo rider).
What defines a "new" commuter?
A new commuter is someone who is new to bicycle commuting this calendar year (2013), or someone who has not commuted by bike for the last five or more years.
My captain invited me. Why am I not getting an email?
First check your junk mail folder. If the invite's not there, your captain may have typed the wrong email address. Have your captain send you another email from the "Invite a colleague" section of "Manage my team."
How can I change my default schedule?
We make it easy for people to log trips by choosing the default schedule during registration. But we realize that schedules change. If yours does, you can go in and change specific days from non-work to work days (or visa versa).
What if I bus/carpool/etc?
That's great! For some, combining the bike with other modes such as busing or carpooling is the best way to work in a bike commute. Maybe riding 27 miles one-way isn't for you, but why not ride 3 miles to the Park and Ride? For reporting mileage, only count the bike portion of your commute. Please do not report any extra mileage for trips that are extra or recreational.
I sometimes bike the long way home and do work errands by bicycle. Can I include these miles/trips in the contest?
If you do make an extended side trip for training or just plain fun, please subtract those miles when updating your commute calendar.
I made a mistake entering my mileage and need to correct it.
You can correct entries back to the previous Wednesday of the week in question. We cannot retroactively enter mileage for teams.
Can I ride solo if I don't have enough colleagues to form a team?
Yes! You can participate as a solo participant in the challenge; simply register as a solo rider on the home page. You'll have plenty of opportunity to win prizes and you can still challenge other riders.
How do I challenge another rider?
You may challenge any participant. To initiate a challenge, go to the other rder's profile (you can search riders by searching rider or team rankings). Click the "Issue Challenge" button above the rider's name.
How do I accept a Challenge?
A challenge will be issued to you via email. To accept, click the link in the email. All active challenges will appear below your trip calendar.
How do I reject a Challenge?
Simply ignore (or delete) the challenge email. The person who challenged you does not have access to your email address through the website.
STANDINGS AND STATS
What's with all of this "commute rate" and "trips?" What about good ol' fashioned miles?
This year, you have three ways to stack up against the competition. On the rankings pages, all you need to do is click the top header (e.g., "trips") and it will rank the teams or organizations from high to low or low to high. And you long-distance commuters, don't worry: we'll be giving out awards for miles this year. But we also want to recognize more than miles, like frequency of commuting for those who happen to live a little closer to campus.
What's an incomplete team?
An incomplete team is a team with less than 4 members (including the captain). You'll show up as incomplete in the rankings until you have at least 4 members. Note that it takes our system an hour or so to update this, so check back to see if the "incomplete" status disappears.
When will the final standings be posted?
The final standings will be posted Friday, June 1st, just in time for the Awards Celebration.
How do we calculate CO2?
As you might imagine, this figure would vary depending on a number of factors, but on average, according to the EPA and the Energy Information Administration, for a person driving alone in a vehicle getting 20 miles per gallon under commuting (city) conditions:
Pounds of avoided CO2 emissions = X miles * 0.98 lbs/mile
How do we calculate calories?
Obviously, the number of calories you burn depends on a host of factors unique to each person and ride, so this is definitely an approximation. But based on averages from the Centers for Disease Control and Prevention, here's how we do it:
Miles X 49 calories = total calories burned while cycling
The average person weighing 154 lbs bicycling at 12 mph will burn about 49 calories per mile (extrapolated from an approximate rate of 590 cal/hr). Calories burned per hour will be higher for persons weighing more than 154 lbs and lower for persons who weigh less.This does not take into account hills, the weight of your bicycle, strength or gender variations. This also does not account for calories burned while not cycling due to increased overall health or metabolic rate.
Who polices this contest?
You do! We depend on the integrity of participants to honor the spirit of the contest, and abide by the letter of the rules, such as they are.
Is my email address available to my teammates?
Your email address is available ONLY to your team captain, not any other participants including your teammates. The rider-to-rider messaging function does not display email addresses. That said, if you reply to a message your email WILL display.
Is my User Name visible to others?
Your user name will be visible to captains to enable them to delete duplicate registrations (which would have the same names and email addresses, but unique user names). All other participants will see only your name, or the nickname you chose to display. We do not recommend using a user name or nickname that functions as a password in other areas of your life.
Is the system encrypted?
No. Because there is no secure personal information or financial information involved in the challenge, data sent to and from the website is not encrypted.
How will PSU use my email address?
We will use your email address to keep you informed about the current commute challenge, to send you the weekly updates during May, and to announce the beginning of next year's challenge. We will not sell your email address.
Can the team captain change?
Yes. The current team captain can appoint another team member to captain status among registered riders on their team on the Manage My Team page.
How can I Email my team?
To email your team, use the button in the Team Admin area of your team page that says "Send a message to your team."
How can I delete a rider?
To delete a rider, go to "Manage My Team" button. You can then view a list of team members and delete as needed. If you need to delete a profile for a rider who has duplicate profiles, you can view their last log-in date in order to judge which is the out-of-date profile.
Exporting team data
Captains can export team data using a link available on the Manage My Team page. The export tool is at the bottom of the page.
SUPPORTED BROWSERS and TECHNOLOGY
If these resources don't help you, contact the Bike to PSU web team: email@example.com.
If, after contacting us, you resolve your problem independently, please email us again and say "problem solved" so we can move on to the next request promptly.